Valley Health System (VHS) offers a Financial Assistance Program. VHS Financial
Counselors can be reached toll-free at 866-414-4576
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Financial Assistance Program
VHS offers a Financial Assistance Program to assist those who are truly
unable to pay for emergency or medically necessary care. The purpose of
VHS Financial Counselors is to serve as guides to patients and guarantors
in need of assistance. Financial Counselors are available to answer questions,
work with patients and caregivers to identify the programs that are most
appropriate for each patient’s particular needs and ability to pay,
to assist in the Financial Assistance Application process, to assist with
the application, enrollment, or referral to the various government assistance
or insurance programs that may be appropriate to the patient’s needs,
as well as to establish payment plans for those who do not qualify for
Financial Assistance or any other program. Further, as part of the Financial
Counseling services available to VHS patients and guarantors, VHS maintains
Certified Application Counselors (CAC’s) to assist patients/guarantors
in applying for Health Exchange plans during Open Enrollment and Special
Enrollment Periods (SEP) as allowed by the Affordable Care Act (ACA).
These CAC’s are also available throughout the year to assist in
explaining the Health Exchange and how it works. It is strongly recommended
that patients and caregivers concerned about their ability to pay for
medically necessary services contact the VHS Financial Counselors at the
earliest opportunity, including prior to future, expected medically necessary
services, in order that the Financial Assistance or other assistance programs
can be in place to cover the greatest amount of care possible and to avoid
unnecessary self-pay billing and collection activity.
Types of Financial Assistance Available
For patients and guarantors that are not eligible for Medical Assistance
or other assistance programs, Financial Assistance is available and generally
based on family income. A 100% Financial Assistance discount is available
for patients/guarantors with a combined family income of less than 200%
of the Federal Poverty Level (FPL). For families with incomes between
200% and 300% of FPL, partial Financial Assistance is available on a sliding-scale.
For families with incomes between 300% and 500% of FPL, Catastrophic Financial
Assistance discounts are available if medical bills exceed 30% of family
income. Patients/Guarantors that are eligible for partial Financial Assistance
and Catastrophic Financial Assistance will be billed no more than the
Amounts Generally Billed (AGB) billed to insured individual. Please see
the full FAP and explanation of how AGB and partial discounts are calculated.
Financial Assistance awards may be reduced if significant assets, as described
in the full FAP, are available to help cover the cost of medical care.
All United States citizens and permanent residents of the United States
are eligible for Financial Assistance. Patients/Guarantors who are not
permanent residents of the United States, do not intend to remain permanently
in the United States, or are in the United States on a student visa or
tourist visa are not eligible for VHS Financial Assistance. Financial
Counseling services are available to all patients/guarantors of VHS.
How to Apply
Patients and caregivers are encouraged to contact:
VHS Financial Counselors at
866-414-4576 at the earliest possible opportunity.
Click here for the VHS Financial Assistance Application. Paper copies of the Financial Assistance Application may also be obtained
without charge at VHS registration desks at each VHS hospital and Emergency
Department, in writing to the address below, or by calling the VHS Financial
Counselors at the number above. Correspondence, including requests for
Financial Counseling assistance, Financial Assistance, completed Financial
Assistance Applications, and supporting documentation may be submitted
in writing to:
Financial Counseling Dept.
Valley Health System
P.O. Box 3340
Winchester, VA 22604
In person assistance is also available from 9 a.m. to 4 p.m., Monday through
Friday, excluding holidays, at the following locations below. Although
appointments are recommended and can be made by calling the VHS Financial
Counseling phone number above, walk-ins are accepted within the specified
hours and based upon availability of the individual Financial Counselors.
Hampshire Memorial Hospital: Main hospital lobby, MedAssist office.
Page Memorial Hospital: Main hospital lobby at the walk-up window.
Shenandoah Memorial Hospital: Main hospital lobby, Financial Counselors
office (near Cashier’s window)
War Memorial Hospital: Main hospital lobby, MedAssist office.
Warren Memorial Hospital: Business Office at Warren Memorial.
Winchester Medical Center Campus:
System Support Building (SSB)
220 Campus Blvd
VH Patient Billing and Collections Policy